1. Checks before processing
Before any review, we check the order date, the package concerned, the purchase channel, the activation status and the exact nature of the reported problem.
Refunds
Refund Policy
This policy sets out the general framework for requests relating to an order, an IPTV activation or technical support. Each request is reviewed in light of its context, the information provided and the status of the access.
2. Support comes first
When a technical problem occurs, support is the first step. Many issues come from an incomplete setup, incorrectly entered access details or an unsuitable app.
3. Cases reviewed
Any request can be reviewed case by case, in particular before full activation, where there is a clear ordering error or when a technical solution could not be put in place after investigation.
4. Information to provide
To help with the review, please include the email address used for the order, the type of device, the app you use, the nature of the problem and the timeline of your previous conversations with support.