1. Data collected
Depending on the nature of the request, the information collected may include your name, email address, the content of your message, order details and the information needed to provide support.
Privacy
Privacy Policy
This policy describes the information that may be processed in connection with an order, a conversation with support or a request for help, and the purposes for which it is processed.
2. How the data is used
Data is used to respond to a request, process an order, follow up on an IPTV activation, provide technical support or keep the history needed to handle an ongoing case.
3. Retention of conversations
Conversations with support may be kept for as long as strictly necessary to follow up on the request, check an order history or ensure continuity of the support service.
4. Limited sharing
Information provided for support or an order is not shared for purposes unrelated to managing the relationship with the user and fulfilling requests linked to the service presented on the website.
5. Browsing the website
The website may use technical resources needed for display, visual compatibility or the proper functioning of certain sections. The Astro version has been built to keep non-essential dependencies to a minimum.
6. Contact
For any question about these provisions, a request for correction or further clarification, the contact page is always available.